Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: [January 2026]

Shipping Locations

We ship to the following European Union countries:
Austria, Belgium, France, Germany, Italy, Netherlands, Spain, Czechia, Denmark, Estonia, Finland, Latvia, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Sweden

Excluded regions: Due to significantly higher shipping costs to remote island territories, we are currently unable to ship to the following locations:

Spain: Canary Islands, Ceuta, Melilla
France: Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, Saint-Pierre and Miquelon
Portugal: Azores, Madeira
Italy: Lampedusa, Pantelleria
Finland: Åland IslandsOrders placed from excluded regions will be cancelled and refunded in full.

Shipping Costs

Free shipping on all orders over €70.

For orders under €70:
EU Zone 1: (Austria, Belgium, France, Germany, Italy, Netherlands, Spain): €4.99
EU Zone 2: (Czechia, Denmark, Estonia, Finland, Latvia, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Sweden): €7.99

Processing Time

Orders are processed within 1 business day (Monday-Friday, excluding public holidays)

You'll receive a confirmation email with tracking information once your order ships.

Orders placed on weekends or holidays are processed the next business day.

Delivery Time

European Union: 4-7 business days

Delivery times are estimates and may vary during peak periods, holidays, or due to specific issues in some regions.

Tracking Your Order

Once your order ships, you'll receive:

  • Shipping confirmation email to your registered email address
  • GLS tracking number
  • Direct link to track your package

You can also track your shipment at: https://gls-group.eu/track-and-trace

Need help? Contact us at hello@bellumera.com with your order number.

Delivery

Delivery attempts:

  • GLS will attempt delivery to your specified address
  • If you're not available, GLS will leave a notice with instructions for collection or redelivery
  • Packages not collected within the specified timeframe may be returned to us

Important: Please ensure your delivery address and contact phone number are correct at checkout.

Delivery Issues

Package not arrived?

  • Contact us at hello@bellumera.com with your order number
  • We'll track your package and resolve the issue with GLS

Damaged package:

  • Inspect your package upon delivery
  • If damaged, note this with the courier and contact us immediately at hello@bellumera.com with photos
  • We'll arrange a replacement or refund

Incorrect address:

  • We cannot modify the shipping address once your order has been dispatched
  • Contact GLS directly using your tracking number to request address correction (fees may apply)
  • If the package is returned to us due to an incorrect address, reshipment fees will apply

Lost or stolen packages:

Important Notes

  • Signature may be required for delivery
  • Check your tracking regularly to know when to expect delivery
  • Provide accurate contact information so GLS can reach you if needed

EU Consumer Rights

As an EU-based company, we comply with all EU consumer protection regulations. Your statutory rights are not affected by this shipping policy.

Contact Us

Questions about your shipment?

Email: hello@bellumera.com
Company: Longevis d.o.o.
Address: Gorenjska cesta 6a, 1234 Mengeš, Slovenia